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Troubleshoot issues related to mobile hotspots and your HTC EVO 4G LTE

Last Updated: Nov 19, 2014

This article helps troubleshoot mobile hotspot issues on your HTC EVO 4G LTE.

You may have mobile hotspot issues if you:

  • See Error 67 on your HTC EVO™ 4G LTE
  • Can't connect another device to your HTC EVO 4G LTE mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your HTC EVO 4G LTE.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify your HTC EVO 4G LTE is connected to the Sprint network using Sprint Zone.

    Be sure mobile data is enabled and functioning for mobile hotspot to work properly.

    1. Access Sprint Zone.
    2. Swipe from Right to Left to open Device Diagnostics.
    3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Sprint network.
      • Network is in the Failed or Flagged section: Update the Data Profile.
        1. From Device Diagnostics, tap System Updates.
        2. Tap Update Profile.
        3. After the profile update is complete, tap OK.
  3. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your HTC EVO 4G LTE mobile hotspot with other devices.

  4. Perform a soft reset.

    A soft reset reconnects your HTC EVO 4G LTE to the Sprint network.

    1. Press and hold the Power key. Ignore any prompts or other screen changes.
    2. Continue holding the Power key until your HTC EVO 4G LTE turns off.
    3. Your device automatically turns back on.
    4. Test your phone to see if the issue is resolved.

Note: To optimize device performance, be sure your HTC EVO 4G LTE is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the HTC EVO 4G LTE or make an appointment at a nearby Sprint Repair center for more help.

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