Last Updated: Nov 15, 2013
This article helps troubleshoot mobile hotspot issues on your Nexus S 4G from Google.
You may have mobile hotspot issues if you:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify you've enabled and set up mobile hotspot on your Nexus S 4G from Google.
Verify your Nexus S 4G from Google is connected to the Sprint network using the web browser.
Be sure mobile data is enabled. Some features and applications require a data connection to work properly.
Verify your subscription has an active mobile hotspot add-on.
On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.
Without the hotspot add-on, you can't share your Nexus S 4G from Google mobile hotspot with other devices.
Perform a soft reset.
A soft reset reconnects your Nexus S 4G from Google to the Sprint network.
Note: To optimize device performance, be sure your Nexus S 4G from Google is running the most recent device software. Check for software updates.