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Troubleshoot issues related to mobile hotspots and your Samsung Epic 4G

Last Updated: May 16, 2014

This article helps troubleshoot mobile hotspot issues on your Samsung Epic 4G.

You may have mobile hotspot issues if you:
  • See Error 67 on your Samsung Epic™ 4G
  • Can't connect another device to your Samsung Epic 4G mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your Samsung Epic 4G.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify your Samsung Epic 4G is connected to the Sprint network using Sprint Zone.

    Be sure mobile data is enabled and functioning for mobile hotspot to work properly.

    1. Access Sprint Zone.
    2. Tap Help.
    3. Tap I Need Help
    4. This automatically checks the voice and data connections.
    5. If either connection fails, tap Update Profile. This can resolve Error 67.
    6. Test your device to see if the issue is resolved.

  3. Verify your subscription has an active mobile hotspot add-on.

    Log in to MySprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your Samsung Epic 4G mobile hotspot with other devices.

  4. Perform a soft reset.

    A soft reset reconnects your Samsung Epic 4G to the Sprint network.

    1. Press and hold the Power key to turn your Samsung Epic 4G off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press the Power key to turn your Samsung Epic 4G back on.
    4. Test your phone to see if the issue is resolved.

Note: To optimize device performance, be sure your Samsung Epic 4G is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Samsung Epic 4G or make an appointment at a nearby Sprint Repair center for more help.

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