Troubleshoot issues related to the screen on your BlackBerry Bold 9930

Last Updated: May 16, 2014

This article helps troubleshoot the screen on your BlackBerry Bold 9930.

You may have screen issues if your device:
  • Screen doesn't turn on
  • Freezes

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Remove the battery. After 30 seconds, reinsert the battery.
    2. Press the Power key to turn your BlackBerry® Bold™ 9930 back on.
    3. Test your device to see if the issue is resolved.

  2. Identify if the operating system is affecting screen functionality.

    If these steps don't solve your issue, a broader performance issue may be the cause.

    Troubleshoot performance issues.

Note: To optimize device performance, be sure your BlackBerry Bold 9930 is running the most recent device software. Upgrade the device software.

If you're still having issues, try our community pages for BlackBerry devices or find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can check out your device.

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