This article provides troubleshooting tips for the HTC EVO 3D. It contains troubleshooting steps and advice to help resolve issues that may occur when the touchscreen is not responding.

• Touchscreen unresponsive
• The device freezes

The following steps and advice can be used to help identify the underlying cause of the issue and resolve it. After completing each step, test to see if the problem still occurs. If so, proceed to the following step.

1. Determine if the screen protector or protective case is restricting touchscreen functionality.

   Occasionally, the thickness or texture of a screen protector can inhibit touchscreen functionality. Similarly, some protective cases can apply excessive pressure on the touchscreen and inhibit touchscreen functionality. If using a screen protector or protective case, remove it and determine if the problem still occurs.

   Note: Only use HTC EVO 3D compatible protective cases.

2. Perform a soft reset.

   This process will delete any temporary files that may be causing the problem. To perform a soft reset, turn your HTC EVO 3D off and remove the battery. After 30 seconds, reinsert the battery and turn your HTC EVO 3D back on. If a soft reset did not solve the problem, then move on to the next step.

3. Determine if an operating system issue is affecting touchscreen functionality.

   If the prior troubleshooting steps did not solve the issue, the problem may be due to a broader performance issue. To troubleshoot performance issues, follow these instructions.

Note: To optimize device performance, ensure your HTC EVO 3D is running the most recent device software. To check for software updates, follow these steps.

If you are still having issues, try our community pages for the HTC EVO 3D or visit the nearest Sprint Service and Repair Center to have your HTC EVO 3D checked by a Sprint Technician.

Click here to find a center near you and schedule an appointment.