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Troubleshoot issues related to the touchscreen on your Apple iPhone 4s

Last Updated: May 16, 2014

This article helps troubleshoot the touchscreen not responding on your Apple iPhone 4s.

You may have touchscreen issues if your device:
  • Screen doesn't respond to your touch
  • Freezes

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify if your screen protector or protective case is interfering with the touchscreen.

    Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen's performance.

    Try removing any screen protector or case, and test to see if your issue is fixed.

    Caution: Some screen protectors may not reapply properly.

    Note: Use only Apple iPhone 4s-compatible protective cases.

  2. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPhone 4s restarts.
    4. Test your device to see if the issue is resolved.

  3. Identify if the operating system is affecting touchscreen functionality.

    If these steps don't solve your issue, a broader performance issue may be the cause.

    Troubleshoot performance issues.

Note: To optimize device performance, be sure your Apple iPhone 4s is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Apple iPhone 4s or make an appointment at a nearby Sprint Repair center for more help.

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