Last Updated: Nov 15, 2013
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen's performance.
Try removing any screen protector or case, and test to see if your issue is fixed.
Caution: Some screen protectors may not reapply properly.
Note: Use only HTC EVO Shift™ 4G-compatible protective cases.
A soft reset deletes any temporary files that may be causing the issue.
If these steps don't solve your issue, a broader performance issue may be the cause.
Note: To optimize device performance, be sure your HTC EVO Shift 4G is running the most recent device software. Check for software updates.