Last Updated: May 16, 2014
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen's performance.
Try removing any screen protector or case, and test to see if your issue is fixed.
Note: Use only Kyocera Rise™-compatible protective cases.
A soft reset deletes any temporary files that may be causing the issue.
If these steps don't solve your issue, a broader performance issue may be the cause.
Note: To optimize device performance, be sure your Kyocera Rise is running the most recent device software. Check for software updates.