Troubleshoot issues related to the touchscreen on your LG Rumor Reflex

Last Updated: May 16, 2014

This article helps troubleshoot the touchscreen not responding on your LG Rumor Reflex.

You may have touchscreen issues if your device:

  • Touchscreen doesn't respond to your touch
  • Freezes

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify if your touchscreen protector or protective case is interfering with the touchscreen.

    Sometimes, the thickness or texture of a touchscreen protector or the pressure of a protective case affects the touchscreen's performance.

    Try removing any touchscreen protector or case, and test to see if your issue is fixed.

    Caution: Some touchscreen protectors may not reapply properly.

    Note: Use only LG Rumor Reflex™-compatible protective cases.

  2. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Remove the battery. After 30 seconds, reinsert the battery.
    2. Press and hold the Power key to turn your LG Rumor Reflex back on.
    3. Test your device to see if the issue is resolved.
  3. Identify if the operating system is affecting touchscreen functionality.

    If these steps don't solve your issue, a broader performance issue may be the cause.

    Troubleshoot performance issues.

Note: To optimize device performance, be sure your LG Rumor Reflex is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the LG Rumor Reflex or make an appointment at a nearby Sprint Repair center for more help.

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