Last Updated: Dec 21, 2012
This article helps troubleshoot the touchscreen not responding on your Motorola PHOTON 4G.
You may have touchscreen issues if your device:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen's performance.
Try removing any screen protector or case, and test to see if your issue is fixed.
Note: Use only Motorola PHOTON™ 4G-compatible protective cases.
A soft reset deletes any temporary files that may be causing the issue.
If these steps don't solve your issue, a broader performance issue may be the cause.
Note: To optimize device performance, be sure your Motorola PHOTON 4G is running the most recent device software. Check for software updates.
If you're still having issues, try our community pages for the Motorola PHOTON 4G or find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can check out your device.