Troubleshoot issues related to the touchscreen on your Motorola Photon Q 4G LTE

Last Updated: Nov 19, 2014

This article helps troubleshoot the touchscreen not responding on your Motorola Photon Q 4G LTE.

You may have touchscreen issues if your device:

  • Screen doesn't respond to your touch
  • Freezes

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify if your screen protector or protective case is interfering with the touchscreen.

    Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen's performance.

    Try removing any screen protector or case, and test to see if your issue is fixed.

    Caution: Some screen protectors may not reapply properly.

    Note: Use only Motorola Photon™ Q 4G LTE-compatible protective cases.

  2. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key and the Volume Down key for 5 seconds to turn off your Motorola Photon Q 4G LTE.
    2. Release the keys, the phone will automatically restart.
    3. Test your device to see if the issue is resolved.
  3. Identify if the operating system is affecting touchscreen functionality.

    If these steps don't solve your issue, a broader performance issue may be the cause.

    Troubleshoot performance issues.

Note: To optimize device performance, be sure your Motorola Photon Q 4G LTE is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Motorola Photon Q 4G LTE or make an appointment at a nearby Sprint Repair center for more help.

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