Last Updated: Nov 19, 2013
This article helps troubleshoot the touchscreen not responding on your Samsung Galaxy Note II.
You may have touchscreen issues if your device:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify if your screen protector or protective case is interfering with the touchscreen.
Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen's performance.
Try removing any screen protector or case, and test to see if your issue is fixed.
Caution: Some screen protectors may not reapply properly.
Note: Use only Samsung Galaxy Note® II-compatible protective cases.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
Identify if the operating system is affecting touchscreen functionality.
If these steps don't solve your issue, a broader performance issue may be the cause.
Note: To optimize device performance, be sure your Samsung Galaxy Note II is running the most recent device software. Check for software updates.