This article provides troubleshooting tips for the HTC EVO 3D. It contains troubleshooting steps and advice to help resolve issues that may occur when a third-party application is unstable.

• Cannot open or use an application
• Application crashes frequently
• Application freezes or becomes unresponsive
• Application displays error messages
  

The following steps and advice can be used to help identify the underlying cause of the issue and resolve it. After completing each step, test to see if the problem still occurs. If so, proceed to the following step.

1. Perform a soft reset.

   This process will delete any temporary files that may be causing the problem. To perform a soft reset, turn your HTC EVO 3D off and remove the battery. After 30 seconds, reinsert the battery and turn your HTC EVO 3D back on. If a soft reset did not solve the problem, then move on to the next step.

2. Clear the respective application cache.

   Clearing the application cache will delete any temporary files that may be causing application instability. Not all applications will allow for the cache to be cleared and, on rare occasions, the application may not function as expected after the application cache is cleared. To clear the application cache, follow these instructions.

3. Clear the respective application data.

   Clearing the application data will permanently reset the application by deleting any user information, settings, high scores, credit card information, or other files that weren't downloaded originally. After clearing the application data, the application will act as though it is the first time it has been opened. To clear the application data, follow these instructions.

4. Uninstall and reinstall the application.

   Uninstalling the application completely removes all affiliated files, settings, and data from your HTC EVO 3D. After the application is uninstalled, reinstall it. This process ensures the latest version of the application has been installed. To uninstall an application, follow these instructions. To reinstall an application, follow these instructions.

Note: To optimize device performance, ensure your HTC EVO 3D is running the most recent device software. To check for software updates, follow these instructions.

If you are still having issues, try our community pages for the HTC EVO 3D or contact the application developer for further assistance.