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Troubleshoot when your BlackBerry Bold 9930 slows, freezes, or turns off unexpectedly

Last Updated: Nov 15, 2013

This article helps troubleshoot your BlackBerry Bold 9930 slowing, freezing, or turning off unexpectedly.

You may have performance issues if your BlackBerry® Bold™ 9930:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Safely remove your SD card.

    1. From the home screen, swipe up to open the All tray.
    2. Scroll to and tap Options.
    3. Tap Storage.
    4. Scroll to and tap Storage.
    5. Press the Menu key.
    6. Scroll to and tap Safely Remove Media Card.
    7. Remove your SD card.
  2. Determine if your phone has low memory.

    1. From the home screen, swipe up to open the All tray.
    2. Scroll to and tap Options.
    3. Tap Device.
    4. Tap Device and Status Information.
    5. Scroll to Free Memory.
    6. If your phone has low memory, troubleshoot low memory issues.
  3. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  4. Verify that your BlackBerry Bold 9930 is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, try our community pages for the BlackBerry Bold 9930 or make an appointment at a convenient Sprint Repair center.

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