Troubleshoot issues related to your HTC 8XT slowing, freezing or switching off unexpectedly

Last Updated: May 16, 2014

This article helps troubleshoot your HTC 8XT slowing, freezing, locking up, turning off, or power cycling unexpectedly.

You may have performance issues if your phone:

  • Performs slowly
  • Freezes
  • Switches off or unexpectedly turns off and back on
  • Displays error messages
  • Is unable to install or update applications


These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power/Lock key until your HTC 8XT turns off.
    2. Your phone restarts.
    3. After it restarts, test your phone to see if the issue is resolved.
  2. Verify if low storage space is an issue on your HTC 8XT.

    Performance issues can arise when your phone has low internal memory. Troubleshoot low memory issues.

  3. Uninstall recently installed applications.

    If the performance issues began after you installed a particular application, try uninstalling it. See if the issue is resolved.

    Some applications may freeze or slow your phone's performance.

    The download process may require you to accept a variety of permissions that allow the application to control or modify your operating system.

    Uninstall an application.

Note: To optimize phone performance, be sure the phone is running the most recent phone software. Check for software updates.

If you're still having issues, please try our community pages for the HTC 8XT or make an appointment at a nearby Sprint Repair center for more help.

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