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Troubleshoot issues related to your LG Rumor Touch slowing, freezing or switching off unexpectedly

Last Updated: May 16, 2014

This article helps troubleshoot your LG Rumor Touch slowing, freezing, or turning off unexpectedly.

You may have performance issues if your LG Rumor Touch™:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Safely remove your SD card.

    1. Remove the SD card.
  2. Perform a soft reset. 

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  3. Determine if your phone has low memory.

    1. From the home screen, tap the Home tab.
    2. Tap Main Menu.
    3. Scroll to and tap Tools.
    4. Tap Mass Storage.
    5. Tap Memory Info.
    6. Check the available memory in the In Phone section.
    7. If your phone has low memory, troubleshoot low memory issues.
  4. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  5. Verify that your LG Rumor Touch is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, try our community pages for the LG Rumor Touch or make an appointment at a convenient Sprint Repair center.

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