Troubleshoot when your Nexus S 4G from Google slows, freezes, or turns off unexpectedly

Last Updated: May 29, 2014

This article helps troubleshoot your Nexus S 4G from Google slowing, freezing, or turning off unexpectedly.

You may have performance issues if your Nexus S™ 4G from Google:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Perform a soft reset. 

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  2. Determine if your phone has low memory.

    1. From the home screen, tap the Menu key.
    2. Tap System settings.
    3. Tap Storage.
    4. If your phone has low memory, troubleshoot low memory issues.
  3. Clear the application cache.

    • Clear the application cache on your applications to free up space and improve performance.
    • Be sure you clear only the application cache and not the application data.
    • When you clear the application data, it removes your personal settings and info such as login information and high scores.
    • Clearing the application cache doesn't remove your personal settings or information.

    1. From the home screen, tap the Menu key.
    2. Tap System settings.
    3. Scroll to and tap Apps.
    4. Scroll to the Running tab.
    5. Tap an application.
    6. Tap Clear cache.
  4. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  5. Verify that your Nexus S 4G from Google is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, try our community pages for the Nexus S 4G from Google or make an appointment at a convenient Sprint Repair center.

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