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Troubleshoot issues related to your Samsung ATIV S Neo not turning on completely

Last Updated: Nov 15, 2013

This article helps troubleshoot your Samsung ATIV S Neo not turning on completely.

You may have this issue if your phone:

  • Doesn't turn on the touchscreen, despite pressing and holding the power key
  • Begins to load but restarts or shuts down before the loading process completes

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be interfering with your phone's ability to turn on completely.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  2. Verify that your Samsung ATIV S Neo is fully charged.

    If the battery charge is low, it may prevent your Samsung ATIV S Neo from turning on completely.

    1. Connect the provided charging cable to your phone.
    2. After a few minutes, attempt to turn on your phone.

If you're still having issues, please try our community pages for the Samsung ATIV S Neo or make an appointment at a nearby Sprint Repair center for more help.

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