Last Updated: May 16, 2014
This article helps troubleshoot your Samsung ATIV S Neo slowing, freezing, locking up, turning off, or power cycling unexpectedly.
You may have performance issues if your phone:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
Verify if low storage space is an issue on your Samsung ATIV S Neo.
Performance issues can arise when your phone has low internal memory. Troubleshoot low memory issues.
Uninstall recently installed applications.
If the performance issues began after you installed a particular application, try uninstalling it. See if the issue is resolved.
Some applications may freeze or slow your phone's performance.
The download process may require you to accept a variety of permissions that allow the application to control or modify your operating system.
Note: To optimize phone performance, be sure the phone is running the most recent phone software. Check for software updates.