Troubleshoot issues related to your Samsung ATIV S Neo slowing, freezing or switching off unexpectedly

Last Updated: May 16, 2014

This article helps troubleshoot your Samsung ATIV S Neo slowing, freezing, locking up, turning off, or power cycling unexpectedly.

You may have performance issues if your phone:

  • Performs slowly
  • Freezes
  • Switches off or unexpectedly turns off and back on
  • Displays error messages
  • Is unable to install or update applications

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  2. Verify if low storage space is an issue on your Samsung ATIV S Neo.

    Performance issues can arise when your phone has low internal memory. Troubleshoot low memory issues.

  3. Uninstall recently installed applications.

    If the performance issues began after you installed a particular application, try uninstalling it. See if the issue is resolved.

    Some applications may freeze or slow your phone's performance.

    The download process may require you to accept a variety of permissions that allow the application to control or modify your operating system.

    Uninstall an application.

Note: To optimize phone performance, be sure the phone is running the most recent phone software. Check for software updates.

If you're still having issues, please try our community pages for the Samsung ATIV S Neo or make an appointment at a nearby Sprint Repair center for more help.

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