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Troubleshoot issues related to your Samsung Galaxy S II not turning on completely

Last Updated: Nov 15, 2013

This article helps troubleshoot your Samsung Galaxy S II not turning on completely.

You may have this issue if your device:

  • Doesn't turn on the touchscreen, despite pressing and holding the power key
  • Begins to load but restarts or shuts down before the loading process completes

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be interfering with your device's ability to turn on completely.

    1. Remove the battery.
    2. Carefully inspect the battery while it's out and verify that it isn't overheating, swollen or damaged. These are signs that the battery needs to be replaced and may be the cause of the issue.
      • If the battery appears damaged, don't reinsert it into your Samsung Galaxy S® II .
      • Please make an appointment at a nearby Sprint Repair center for more help.
    3. After 30 seconds, reinsert the battery.
    4. Press and hold the Power key to turn your Samsung Galaxy S II back on.
    5. Test your device to see if the issue is resolved.
  2. Verify that your Samsung Galaxy S II is fully charged.

    If the battery charge is low, it may prevent your Samsung Galaxy S II from turning on completely.

    1. Connect your Samsung Galaxy S II to the charger that came with it.
    2. While charging, verify that the charging indicator displays.
    3. If the indicator doesn't display, the battery or the charger may not be working properly. A Sprint technician can identify the issue and discuss a solution.
    4. Please make an appointment at a nearby Sprint Repair center for more help.

If you're still having issues, please try our community pages for the Samsung Galaxy S II or make an appointment at a nearby Sprint Repair center for more help.

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