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Troubleshoot issues related to your Sonim XP Strike IS slowing, freezing or switching off unexpectedly

Last Updated: May 16, 2014

This article helps troubleshoot your Sonim XP Strike IS slowing, freezing, locking up, turning off, or power cycling unexpectedly.

You may have performance issues if your device:

  • Performs slowly
  • Freezes
  • Switches off or unexpectedly turns off and back on
  • Displays error messages
  • Is unable to install or update applications

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the End Call / Power key to turn your Sonim XP Strike IS off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the End Call / Power key to turn your Sonim XP Strike IS back on.
    4. Test your device to see if the issue is resolved.
  2. Verify if low storage space is an issue on your Sonim XP Strike IS.

    Performance issues can arise when the device has low internal memory. Troubleshoot low memory issues.

  3. Close applications that may be running in the background.

    Some applications continue to run in the background after you exit that application and can cause performance issues.

    Sprint recommends that you close background applications when you're not using them.

  4. Uninstall recently installed applications.

    If the performance issues began after you installed a particular application, try uninstalling it. See if the issue is resolved.

    Some applications may freeze or slow your device's performance.

    Uninstall an application.

Note: To optimize device performance, be sure the device is running the most recent device software. Check for software updates.

If you're still having issues, please make an appointment at a nearby Sprint Repair center for more help.

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