Last Updated: May 16, 2014
This article helps troubleshoot your Sonim XP Strike slowing, freezing, locking up, turning off, or power cycling unexpectedly.
You may have performance issues if your device:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
Verify if low storage space is an issue on your Sonim XP Strike.
Performance issues can arise when the device has low internal memory. Troubleshoot low memory issues.
Close applications that may be running in the background.
Some applications continue to run in the background after you exit that application and can cause performance issues.
Sprint recommends that you close background applications when you're not using them.
Uninstall recently installed applications.
If the performance issues began after you installed a particular application, try uninstalling it. See if the issue is resolved.
Some applications may freeze or slow your device's performance.
Note: To optimize device performance, be sure the device is running the most recent device software. Check for software updates.
If you're still having issues, please make an appointment at a nearby Sprint Repair center for more help.