Troubleshoot logging into from your iPhone or Android device

Last Updated: Nov 16, 2013

If you receive an error when signing in to your account at, you may have cookies disabled which will prevent you from logging in.

To enable cookies on youriPhone:

  1. Navigate to Settings
  2. Choose Safari
  3. Choose Acceptcookies
  4. Change accept cookies from "never" to "fromvisited" or "always"

To enable cookies on yourAndroid:

  1. Open the stock browser
  2. Click the menu button
  3. Click the more button
  4. Click settings
  5. Check acceptcookies

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