Last Updated: Aug 22, 2014
This article helps you troubleshoot battery life issues on your BlackBerry Q10.
You may have battery issues if:
Try each of these steps to see if it helps your charge last longer.
Change the power settings.
You can improve battery life by adjusting the power settings on your phone.
Close background applications.
Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.
Verify that your BlackBerry Q10 is running the most recent software.
There may be a software update that improves battery life on your phone. Check for software updates.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
Verify that your charger is working.
Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.