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Troubleshoot shortened battery life on your Sprint WeGo

Last Updated: Aug 05, 2014

This article helps you troubleshoot battery life issues on your Sprint WeGo.

You may have battery issues if:

  • Your Sprint WeGo™ consistently displays a low charge
  • The battery drains quickly

Try each of these steps to see if it helps your charge last longer.

  1. Change the power settings.

    You can improve battery life by adjusting the power settings on your phone.

  2. Verify that your Sprint WeGo is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

  3. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  4. Verify that your charger is working.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

    1. Connect your phone to your charger and see if the charging icon displays.

If you still have a battery issue, try our community pages for the Sprint WeGo, review these FAQs, or make an appointment at a convenient Sprint Repair center.

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