Troubleshoot the loss of a data connection on your HTC Hero

Last Updated: Nov 16, 2013

You may experience the following issue with your HTC Hero.

You may be unable to access a data connection on your HTC Hero for tasks like getting email or using the Internet.

To resolve this issue, restart your phone and perform a Profile Update. This is accessible in your phone's Settings:

  1. Go to Settings from the Applications menu
  2. Select About phone
  3. Select System Updates
  4. Select Update Profile

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