If you are unable to connect, refer to the following information for assistance:

• The Internet browser is incorrectly configured.
• For Internet Explorer, from the Tools menu, click Internet Options. In the Internet Options dialog box, select the Connections tab. Ensure that either Never dial a connection is selected or that the Sprint Network connection is set as the default. Ensure that no proxy information is specified by clicking Settings and ensuring that the Use a proxy server for this connection checkbox is not selected.
• For Mozilla Firefox, from the Tools menu, click Options. From the Options dialog box, select General. Click Connection Settings and ensure that Direct connection to the Internet is selected.
• For other browsers, consult the manufacturer for assistance.
• The firewall or Internet security application is interfering with the browsing. Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall, Anti-Virus software and other protection software. If disabling one of these applications resolves the problem, then that application is preventing you from browsing Web pages and you will need to contact the software manufacturer for assistance with configuring the software to allow the connection.
• Other network connections are interfering with browsing. While using the Sprint Connection Manager all other Internet connections such as Wi-Fi or local LAN connections should be disconnected before accessing the Sprint 3G network.

If the steps above do not resolve the issue, then please contact us for personal users.