Troubleshoot when you can connect to the Internet with your Aircard 595 by Sierra Wireless but can't browse any Web pages

Last Updated: Sep 25, 2015

If you are unable to connect to the Internet while using your Aircard® 595 by Sierra Wireless, refer to the following information for assistance:

Check that your Internet browser is correctly configured

For Internet Explorer:

  1. From the Tools menu, click Internet Options and then select the Connections tab.
  2. Ensure that either Never dial a connection is selected or that the Sprint connection is set as the default.
  3. Ensure that no proxy information is specified by clicking Settings and that the Use a proxy server for this connection checkbox is not selected.

For Mozilla Firefox:

  1. From the Tools menu, click Options and then select General.
  2. Click Connection Settings and ensure that Direct connection to the Internet is selected.

For other browsers, consult the manufacturer for assistance.

Verify if your firewall or Internet security application is interfering with the browsing

Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall, Anti-Virus software, and other protection software. If disabling one of these applications resolves the problem, then that application is preventing you from browsing Web pages. You will need to contact the software manufacturer for assistance with configuring the software to allow the connection.

See if other network connections are interfering with browsing

While using the Sprint Connection Manager, all other Internet connections such as WiFi or local LAN connections should be disconnected before accessing the Sprint 3G network.

If the steps above do not resolve the issue, then please contact us for assistance.

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