Tips

Troubleshoot when you experience issues with your Merlin C777 by Novatel Wireless

Last Updated: Nov 18, 2013

  1. You must have administrative rights to your laptop. If this is your personal laptop, you should not experience a problem. If this is your company laptop and you experience a problem downloading and installing software, please contact your IT department to validate you have administrative rights to your laptop.
  2. Make sure you are using the latest version of your Windows® or Macintosh Operating System.
  3. If you are sure this device has been set-up on your Sprint account, then you are ready to begin the installation process. If not sure, please follow these steps to validate:
  • Log on to you account at www.sprint.com by entering your username and password.
  • Confirm that the Merlin C777 device is on your account with a Mobile Broadband connection plan.

If you don't see your device listed, you will need to contact Sprint Customer Service to complete setting up the device on your account. Have the following available before calling:

  • Your Sprint account information.
  • The ESN number of your device (displayed on the back of the device and on the packaging).

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