You must have administrative rights to your laptop. If this is your
personal laptop, you should not experience a problem. If this is your company
laptop and you experience a problem downloading and installing software,
please contact your IT department to validate you have administrative rights
to your laptop.
Make sure you are using the latest version of your Windows® or
Macintosh Operating System.
If you are sure this device has been set-up on your Sprint account,
then you are ready to begin the installation process. If not sure, please
follow these steps to validate:
Log on to you account at www.sprint.com by entering your username and password.
Confirm that the Merlin C777 device is on your account with a Mobile Broadband
If you don't see your device listed, you will need to contact Sprint Customer Service to complete setting up the device on your account. Have the following available before calling:
Your Sprint account information.
The ESN number of your device (displayed on the back of the device and on the