Software Update expected time
The typical upgrade time to download the software and upgrade the
Firmware and new PRL on the device is on average 20 minutes.
Limited user restrictions
You must have admin privileges in order to be able to update the
Software and Firmware on the device.
After upgrading to the latest Sprint Mobile Broadband, problem is still seen
Go to your Add or Remove Programs. Please check if an entry named
Mobile Broadband Drivers is there. If so, download latest compatible Sprint
Mobile Broadband SW. Proceed to close Sprint Mobile Broadband and remove
device from slot. Then proceed to Remove Mobile Broadband Drivers from Add or
Remove Programs. Then Remove Sprint Mobile Broadband from Add or Remove
Programs. Reboot PC. Then Reinstall the latest Sprint Mobile Broadband SW.
If the steps above do not resolve the issue, please contact us for assistance.