To identify problems connecting your device to the Sprint Network, use the Device Info & Diagnostics window, which evaluates issues with your USB port, port configuration, network signal strength, the Sprint Network, Sprint Connection Manager, and more. The program also displays other information such as your phone number.

Once the program runs a diagnostics check, it will recommend solutions. Diagnostic results can also be shared with a Sprint Customer Service Specialist to assist in troubleshooting.

To run a diagnostics check, perform the following steps:

1. Ensure the Sprint Mobile Broadband Card is inserted.
2. In the Sprint PCS Connection Manager, click Menu.
3. Select Device Info & Diagnostics. The tests automatically start when the window opens.