• There is not sufficient signal strength to connect.
  If low signal strength is displayed in the Sprint SmartView window, move to a location with better coverage. For a map of coverage in your area, using an alternate Internet connection browse to the Sprint Power Vision search tool at http://www.sprint.com/coverage, enter your zip code and click Go.

• Sprint SmartView has encountered a problem.
  The Sprint SmartView software and/or the Dial-Up Networking connection associated with it may have been corrupted. The easiest way to rule this out as a potential problem is to uninstall the software using the Windows Add/Remove Programs feature and reinsert the modem, to reinstall the software and drivers.

• There is a provisioning problem with your Sprint account.
  To troubleshoot provisioning problems, contact Sprint Customer Service for assistance.

If the steps above do not resolve the issue, please contact us for assistance.