Troubleshoot when you receive an error when trying to connect to the Internet while using the Merlin C777 by Novatel Wireless
Last Updated: Aug 31, 2010
- There is not sufficient signal strength to connect.
If low signal strength is displayed in the SmartView window, move to a location with better coverage. For a map of coverage in your area, browse to the Sprint Coverage search tool, enter your zip code and click Go.
- Sprint SmartView has encountered a problem.
The Sprint SmartView software and/or the Dial-Up Networking connection associated with it may have been corrupted. The easiest way to rule this out as a potential problem is to uninstall the software using the Windows Add/Remove Programs feature, reboot your computer, install Sprint SmartView software from the CD to reinstall the software and drivers and then reinsert the card.
- There is a provisioning problem with your Sprint account.
To troubleshoot provisioning problems, you must contact us for assistance.
Related Topics
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- Troubleshoot when you are able to connect with the Merlin C777 by Novatel Wireless but not able to browse any web pages
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