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Troubleshoot when your Apple iPhone 5c slows, freezes, or turns off unexpectedly

Last Updated: May 16, 2014

This article helps troubleshoot your Apple iPhone 5c slowing, freezing, or turning off unexpectedly.

You may have performance issues if your Apple iPhone 5c:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. From the home screen, press and hold the Power key and Home key.
    2. Release the keys when the Apple logo appears.
    3. Your Apple iPhone 5c restarts.
  2. Determine if your phone has low memory.

    1. From the home screen, tap Settings.
    2. Scroll to and tap General.
    3. Tap Usage.
    4. If your phone has low memory, troubleshoot low memory issues.
  3. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  4. Verify that your Apple iPhone 5c is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, try our community pages for the Apple iPhone 5c or make an appointment at a convenient Sprint Repair center.

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