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Troubleshoot when your Google Nexus 5 slows, freezes, or turns off unexpectedly

Last Updated: May 16, 2014

This article helps troubleshoot your Google Nexus 5 slowing, freezing, or turning off unexpectedly.

You may have performance issues if your Google Nexus 5:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power key until your phone restarts.
  2. Determine if your phone has low memory.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Tap Storage.
    4. The available memory is displayed.
    5. If your phone has low memory, troubleshoot low memory issues.
  3. Clear the application cache.

    • Clear the application cache on your applications to free up space and improve performance.
    • Be sure you clear only the application cache and not the application data.
    • When you clear the application data, it removes your personal settings and info such as login information and high scores.
    • Clearing the application cache doesn't remove your personal settings or information.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Apps.
    4. Swipe left to the ALL tab.
    5. Scroll to and tap an application.
    6. Tap Clear cache.
  4. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  5. Verify that your Google Nexus 5 is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, try our community pages for the Google Nexus 5 or make an appointment at a convenient Sprint Repair center.

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