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Troubleshoot when your Kyocera KONA slows, freezes, or turns off unexpectedly

Last Updated: Jul 25, 2014

This article helps troubleshoot your Kyocera KONA slowing, freezing, or turning off unexpectedly.

You may have performance issues if your Kyocera KONA™:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  2. Determine if your phone has low memory.

    1. From the home screen, press the OK key.
    2. Scroll to My Stuff and press the OK key.
    3. Press OPTIONS.
    4. With Memory Info highlighted, press the OK key.
    5. The memory information is now displayed.
  3. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  4. Verify that your Kyocera KONA is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, try our community pages for the Kyocera KONA or make an appointment at a convenient Sprint Repair center.

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