Last Updated: May 16, 2014
This article helps troubleshoot your Kyocera KONA slowing, freezing, or turning off unexpectedly.
You may have performance issues if your Kyocera KONA™:
Try each of these steps to see if it helps improve your phone's performance.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
Determine if your phone has low memory.
Close background applications.
Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.
Verify that your Kyocera KONA is running the most recent software.
There may be a software update that improves battery life on your phone. Check for software updates.
If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.