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Troubleshoot when your Kyocera KONA slows, freezes, or turns off unexpectedly

Last Updated: May 16, 2014

This article helps troubleshoot your Kyocera KONA slowing, freezing, or turning off unexpectedly.

You may have performance issues if your Kyocera KONA™:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Turn your phone off.
    2. Remove the battery. After 10 seconds, reinsert the battery.
    3. Turn your phone back on.
  2. Determine if your phone has low memory.

    1. From the home screen, press the OK key.
    2. Scroll to Settings, then press the OK key.
    3. Scroll to Phone Info, then press the OK key.
    4. Scroll to Memory Status, then press the OK key.
    5. The amount of available memory is displayed.
  3. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  4. Verify that your Kyocera KONA is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

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