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Troubleshoot when your Sprint WeGo slows, freezes, or turns off unexpectedly

Last Updated: Aug 05, 2014

This article helps troubleshoot your Sprint WeGo slowing, freezing, or turning off unexpectedly.

You may have performance issues if your Sprint WeGo™:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  2. Verify that your Sprint WeGo is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, try our community pages for the Sprint WeGo or make an appointment at a convenient Sprint Repair center.

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