Troubleshoot when you're able to connect to the Novatel Wireless MiFi 2200, but not able to browse web pages

Last Updated: Sep 15, 2015

This is usually due to the browser or PC configurations, some possible resolutions are listed here:

  • Incorrectly configured Internet Browser
    • Internet Explorer: Go to Tools > Internet Options – Connections Tab and press the "Never dial a connection" radio button if it is not already selected. Press the Settings button and make sure the "Use a proxy server for this connection" is not checked.
    • Mozilla Firefox: Go to Tools > Options > Advanced – Network Tab and press the "Direct connection to the Internet" radio button if it is not already selected.

Please refer to browser Help information for the latest information for these and other browsers as set up is subject to change at any time.

  • Firewall or Internet Security preventing proper operation
    Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall, Anti-Virus software, etc. If the problem is resolved by this action, contact the software manufacturer for assistance configuring the software to allow for the desired connection.
  • Another Network is Active
    Please make sure the LAN connection and/or WI-FI connection is not active by disabling or disconnecting the LAN Ethernet cable.
  • The Billing Account is not Activated
    • Follow steps listed in item 1.
    • User is not sure how to check to see if GPS is working in a given location?
    • Use the MiFi 2200 Web User Interface to check GPS and use location based services
    • Log on to UI at and select the GPS tab
    • Check Enable GPS and click "Apply"
    • Accept ALL privacy consents with check boxes
    • Test GPS with a GPS Local Search
    • The GPS Status box will display the GPS fix information (searching, acquired w/details or not acquired)
    • If a fix is not available move to a location with better covera

Average User Rating
(4 ratings)

My rating

Contact us

Find a store

Recently Viewed