Troubleshoot when you're able to connect using the Ovation U727 by Novatel Wireless, but not able to browse any web pages

Last Updated: Sep 15, 2015

  • The internet browser is incorrectly configured:
    Check the Connection Settings of your browser to ensure that no conflicting settings exist.
    • Internet Explorer, go to Tools > Internet Options and select the Connections tab. Ensure that either "Never dial a connection" is selected, or that "Sprint Mobile Broadband" is set as the default. Also ensure that no proxy information is specified by clicking the Settings button and ensuring that the Use a proxy server for this connection checkbox is unselected.
    • Mozilla Firefox, go to Tools > Options and select the General tab. Click on the Connection Settings button and ensure that "Direct connection to the Internet" is selected.
    • For other browsers, consult the manufacturer for assistance.
  • The firewall or Internet security application is interfering with the browsing.
    Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall, Anti-Virus software, etc. If the problem is resolved by this action, contact the software manufacturer for assistance configuring the software to allow for the desired connection.
  • While using Sprint Mobile Broadband all other Internet connections such as WiFi or local LAN connections should be disconnected before accessing the Sprint 3G network.

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