Troubleshoot when you're able to connect with the Merlin C777 by Novatel Wireless, but data isn't being transferred

Last Updated: Sep 25, 2015

  • Reboot your computer
    1. Shut down Sprint SmartView and remove the Merlin C777
    2. Shut down the computer, reboot, insert your device, click on the Sprint SmartView icon and connect to the Sprint Mobile Broadband Network
    3. Retry to launch the application
  • Update the data profile
    1. Go to the Sprint SmartView Menu > Device Info and Diagnostics
    2. Click on Update Data Profile that can be found in the lower left-hand corner
    3. Wait for it to disconnect
    4. Click to connect again

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