Last Updated: Nov 20, 2013
In the past, Sprint Music Store sold music tracks that were "DRM-protected" (DRM = Digital Rights Management) for enhanced security. The music tracks that you purchased from Sprint Music Store on your previous device are DRM-protected.
We are sorry to inform you that any tracks with pre-existing DRM protection are not compatible with your new device. Your new device supports only "DRM-free" music tracks. Please be aware that you will not be able to transfer the DRM-protected tracks to your new device. You may be able to play your old tracks if you retained your previous device, even if it's not active.
You will, however, be able to move any DRM-free/side-loaded music over to the next device that you have on your SD card.
This issue affects newer smartphone devices, such as the Palm® Pre™, Palm® Pixi™, HTC Hero™, and the Samsung Moment™.