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Troubleshoot why your Sprint Music Store tracks won't play on your new phone

Last Updated: Oct 15, 2014

In the past, Sprint Music Store sold music tracks that were "DRM-protected" (DRM = Digital Rights Management) for enhanced security. The music tracks that you purchased from Sprint Music Store on your previous device are DRM-protected.

We are sorry to inform you that any tracks with pre-existing DRM protection are not compatible with your new device. Your new device supports only "DRM-free" music tracks. Please be aware that you will not be able to transfer the DRM-protected tracks to your new device. You may be able to play your old tracks if you retained your previous device, even if it's not active.

You will, however, be able to move any DRM-free/side-loaded music over to the next device that you have on your SD card.

This issue affects newer smartphone devices, such as the Palm® Pre™, Palm® Pixi™, HTC Hero™, and the Samsung Moment™.

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So, the songs I purchased with my HTC are useless? aduffe
Author: aduffer Date: 2010-06-25
If they are songs purchased from the Sprint Music Store, You can't, They are DRM protected .koz files and can only be pl
Author: Levi4u Date: 2010-07-28
Correct, The Sprint music store purchases are DRM protected .koz files and are non-transferable to most new phones
Author: Levi4u Date: 2011-01-03
Since I cant use the ringtone from the sprint music website on My new HTC EVO!  Can I be reinbruse for those unlimt
Author: WJACKSON1 Date: 2010-08-08
Is your new phone an Android phone?  If so you can choose any phone Sprint offers that is not an Android operating
Author: OKIESTRO Date: 2011-02-23