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Understand the different levels of profile access on sprint.com

Last Updated: Nov 16, 2013

The information you provide when you create a sprint.com user profile determines what you can see and do on your account. Providing your PIN during the registration process will allow you to access more features on your account, such as viewing and paying your bill or managing parental controls.

For information on how to create a sprint.com account, see Sign up for My Sprint.

There are 5 levels of profile access on My Sprint:

  • Account owner
  • Account authorized (Device user that has account owner permissions, but is unable to view the account PIN)
  • Device user
  • Department level access (business user)
  • Community profile

Account Owner

At the account owner level, you have access to all of the important features on sprint.com – like checking your minutes and paying your bill. To create an account owner profile, you must provide the following information while registering:

  • Phone number
  • Create a username and password
  • Email address
  • Billing ZIP code
  • Account PIN

As an account owner, you have access to the important features listed below, among others:

  • Add, revoke or update user access to your account
  • Access online service tools, depending on the services your plan includes
  • Block or allow voice calls, texting, web access and data
  • Change your plan
  • Add a phone
  • Pay and update your bill
  • See minutes used
  • Check upgrade eligibility status
  • Post to the Sprint Community forum

Account Authorized

Account owners can grant account level permissions to other users on their account who do not have authorized access to view billing information, pay bills, view call details, etc. By granting authorized access, users have all of the features and privileges that account owners have, except they cannot see the account PIN. To obtain account authorized privileges, you must request access from the account owner. If you are the only profile on your account, enter your billing ZIP code and account PIN on the My Preferences page to become an account owner.


Device User

Device users are not account owners and have limited account access on sprint.com. To create a device user profile, you must provide the following information:

  • Phone number
  • Email address
  • Create a username and password

Note: If you do not provide us with your account PIN and billing ZIP code during registration, you will only be registered as a device user and not an account owner. You can change your level of access later on the My Preferences page by providing your billing ZIP code and account PIN.

As a device user, you have access to the features listed below:

  • Access online service tools, depending on the services your plan includes
  • See minutes used
  • Check upgrade eligibility status
  • Post to the Sprint Community forum

If there is an account owner already on the account, you can obtain additional permissions and privileges to do more on the account by requesting access from the account owner. If you are the only profile on your account, enter your billing ZIP code and account PIN on the My Preferences page to become an account owner.


Department level access (DAC) - Business users

Department level access (DAC) accounts are sub-level accounts of a business account. DAC account users are only allowed to manage a portion of a business account and cannot make any revenue impacting changes to their account. Only select devices are able to add or remove services on their account. There can be multiple DAC users on one account.

To create a business user profile, you must provide the following information during registration:

  • Phone number
  • Email
  • Create a username and password
  • Account number
  • Billing ZIP code
  • Account PIN

To create a DAC user profile, you must provide the following:

  • Phone number
  • Email
  • Create a username and password
  • Account number and the department account code
  • Billing ZIP code
  • Tax-ID (You provide your Tax-ID on the following page)


As a DAC user, you have access to the features listed below:

  • View unbilled and billed usage for your devices
  • Access product/service tools

Community Profile

Community profiles have access to post on the community forums of sprint.com.

To create a community user profile, you must provide the following information:

  • Create a username, password and community name
  • Email

As a community user, you have access to the features listed below:

  • Post to the Sprint Community forum

You can sign into your community profile and later provide your phone, serial or account number, billing ZIP code and account PIN to access more features and permissions on My Sprint.


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