The first time you attempt to connect your USB modem to your computer, the Sprint Connection Manager* will check to ensure you have the latest firmware installed. If the Sprint Connection Manager detects that your USB modem needs to be updated, a Firmware Update pop-up dialog will appear.
To update firmware on your Novatel Wireless Ovation™ U720:
If you are using a laptop, the AC power adapter must be plugged into your
computer before proceeding.
Click OK to launch the firmware update utility and update the firmware
in your USB modem, and the software installation will begin. This process
takes approximately 5 minutes. You may stop the installation at any time by
Once the firmware has been successfully downloaded, a confirmation screen will
appear. Click OK to return to the Sprint Connection Manager main
When the firmware update is completed, it will reset the USB modem. Please
wait a few minutes to initialize the USB modem from the Sprint network. If the
USB modem has not been activated, it will automatically launch the Sprint
activation wizard. NOTE: During this time, the Sprint Connection
Manager message area will display Updating Hardware and the Go
button is disabled.
Once the USB modem is provisioned successfully, it will start IOTA
(Internet Over-the-Air) Activation to update your user profile from the
Sprint network settings. If the USB modem is not provisioned or out of the
Sprint coverage area, the Sprint interface will show: Searching for service.
ALERT: Do not disconnect the device from you computer until the
installation process is complete. Failure to complete the process may damage
* NOTE: We strongly recommend downloading Sprint SmartView for Window® 7, Vista & XP. Sprint Connection Manager is considered a legacy solution and is no longer supported. Sprint SmartView provides enhancements to improve your device coverage and connectivity that are not available in this download. To download Sprint SmartView:
Go to our
Ovation U720 download page
Under Sprint SmartView listing for your operating system, click the More
Click the Download link
Save the file to your computer and follow the on-screen instructions to install