Update the firmware on your Novatel Wireless Ovation U720

Last Updated: Sep 25, 2015

The first time you attempt to connect your USB modem to your computer, the Sprint Connection Manager* will check to ensure you have the latest firmware installed. If the Sprint Connection Manager detects that your USB modem needs to be updated, a Firmware Update pop-up dialog will appear.

To update firmware on your Novatel Wireless Ovation™ U720:

  1. If you are using a laptop, the AC power adapter must be plugged into your computer before proceeding.
  2. Click OK to launch the firmware update utility and update the firmware in your USB modem, and the software installation will begin. This process takes approximately 5 minutes. You may stop the installation at any time by clicking Cancel.
    • ALERT: Do not disconnect the device from you computer until the installation process is complete. Failure to complete the process may damage your device.
  3. Once the firmware has been successfully downloaded, a confirmation screen will appear. Click OK to return to the Sprint Connection Manager main user interface.
  4. When the firmware update is completed, it will reset the USB modem. Please wait a few minutes to initialize the USB modem from the Sprint network. If the USB modem has not been activated, it will automatically launch the Sprint activation wizard. NOTE: During this time, the Sprint Connection Manager message area will display Updating Hardware and the Go button is disabled.
  5. Once the USB modem is provisioned successfully, it will start IOTA (Internet Over-the-Air) Activation to update your user profile from the Sprint network settings. If the USB modem is not provisioned or out of the Sprint coverage area, the Sprint interface will show: Searching for service.

* NOTE: We strongly recommend downloading Sprint SmartView for Window® 7, Vista & XP. Sprint Connection Manager is considered a legacy solution and is no longer supported. Sprint SmartView provides enhancements to improve your device coverage and connectivity that are not available in this download. To download Sprint SmartView:

  1. Go to our Ovation U720 download page
  2. Under Sprint SmartView listing for your operating system, click the More details link
  3. Click the Download link
  4. Save the file to your computer and follow the on-screen instructions to install

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