Learn about changes to the Sprint Framily Plan

 

Original Post Date: Sep 29, 2014

FAQs about the Sprint Framily Plan
Can I switch my account from the Framily plan to new plans?
What is a Framily?
Are all new and existing Sprint customers eligible for Sprint Framily?
I am new to Sprint and want to purchase Sprint Framily.
I am a current Sprint customer and want to add a new line on Sprint Framily.
I am a current Sprint customer and want to change my current plan to Sprint Framily Plan. I am upgrade eligible or am in an active Sprint One Up installment billing agreement.
I am a current Sprint customer that purchased a discounted phone with a term commitment, am not upgrade eligible and want to change my current plan to Sprint Framily.
When I sign up for Sprint Framily, why is Account Holder consent being requested?
What information do I need to give another individual so they can be added to the group I am in?
Can I manage my Framily group and remove/add members as I see fit?
Can existing Sprint Framily groups merge?
Can an existing account NOT currently on Framily merge with another account on Framily?
How can I check how many individuals are in the group I am in or if individuals join or leave the group?
Is the Sprint Unlimited Guarantee included in this new plan?
What are the Mobile Hotspot options for this plan?
How can I best manage my 1GB or 3GB monthly data allowance on the Framily plan to prevent overage?
How can I check my data usage if I do not have unlimited data for smartphones?
Is Unlimited GPS Navigation included in the new plan?
Are there roaming restrictions on the new plan?
Is there a Two-year Service Agreement on the Sprint Framily Plan?
How do I exercise my Annual Upgrade option?

Additional resources
Learn more about Sprint Easy Pay
Learn more about The Sprint Unlimited Guarantee
FAQs about my Framily bill

Important: On August 22, Sprint began offering the Sprint Family Share Pack. For more information click here.

FAQs about the Sprint Framily Plan

Can I switch my account from the Framily plan to new plans?

All lines on an existing customer's account can switch to these plans by meeting one of the following conditions:

  • One phone on your account was purchased on Sprint Easy Pay
  • One line is no longer under a one or two-year term agreement
  • One line is Upgrade eligible on your account and upgrading to a new device on your account
  • By adding a new line of service to these plans on your account
  • Note: The line meeting one of the above conditions must switch to the Family Share Pack or $60 Unlimited plan for other lines on the account to be eligible to switch.

What is a Framily?

  • Family + Friends + Other People You Know = A Framily.
  • A Sprint Framily can be made up of multiple phone lines in one account or lines across different accounts.
  • Each Sprint Framily group is assigned a unique 11-digit identifier referred to as the Framily ID. All of the accounts within a Sprint Framily group are billed separately and are individually liable for their bill.

Are all new and existing Sprint customers eligible for Sprint Framily?

  • Only customers currently on Framily Plans may add new members to their existing Framily Plan.
  • Please check out our Sprint Family Share Packs or our $60 unlimited plan for individuals. Visit sprint.com/newday for more information.

I am new to Sprint and want to purchase Sprint Framily.

  • Sprint Framily is no longer available to new customers, please check out our Sprint Family Share Packs. Visit sprint.com/newday for more information.

I am a current Sprint customer and want to add a new line on Sprint Framily.

  • You may still add a line to an existing Framily group that has not reached the 10 line maximum.
    • Customers can add new phone lines and purchase a new device with installment billing, with non-discounted phone pricing, or bring their own Sprint-certified device; by visiting a Sprint retail store or calling customer care.

I am a current Sprint customer and want to change my current plan to Sprint Framily Plan. I am upgrade eligible or am in an active Sprint One Up installment billing agreement.

  • Sprint Framily is only available for a customer joining an existing Framily if they are on the same account.
    • Customers who are upgrade eligible are eligible to join an existing Sprint Framily Plan if they are on the same account as the Framily ID.
    • Customers in an active Sprint One UpSM installment billing agreement established prior to 1/10/14 are eligible to join an existing Sprint Framily Plan. Here are some additional things to keep in mind:
      • Customers who move to the Sprint Framily Plan cannot carry over the monthly $15 installment billed discount on Unlimited, My Way or My All-in.
      • The One Up customer will maintain the annual upgrade benefit afforded to them under the program (at no additional charge per month) until the end of their current installment billing agreement provided they make their 12 consecutive Installment Agreement payments on time. When the customer elects to take advantage of the annual upgrade, the customer must enter into a new Installment Agreement and giveback current phone under an Installment Agreement. If they would like to keep the annual upgrade option, the customer will need to purchase the $20/month per line unlimited data with annual upgrades buy-up and make 12 consecutive payments to qualify for the next annual upgrade benefit.
    • Customers can join a Framily group on the customer's existing account that has not reached the 10 line maximum. The line cannot join with groups outside of the customer?s existing account.
    • Go to a Sprint store to change your plan.

I am a current Sprint customer that purchased a discounted phone with a term commitment, am not upgrade eligible and want to change my current plan to Sprint Framily.

  • Sprint Framily is only available to a customer joining an existing Framily Plan on the same account.
    • Customers who join an existing Framily plan can change. However, they will pay an additional $15/month per line for the Sprint Framily Plan until the line is upgrade eligible or after 12 consecutive months on the $20/month per line Unlimited Data with annual upgrades buy up, whichever comes first. The charge will be billed as a separate line item called the Framily Service Charge.
      • Customers can join a Framily group on the customer's existing account that has not reached the 10 line maximum. The line cannot join with groups outside of the customer's existing account.
    • Go to a Sprint store to change your plan.

If I join an existing Sprint Framily, why is Account Holder consent being requested?

  • For all Sprint Framily activations, the account holder must consent to sharing the Framily ID, their participation in the Framily plan, their group membership status, their name, and the last four digits of their phone number(s) with the other group members. If communication preferences of SMS or email have been established, each account holder in the Framily group will be notified when a member joins or leaves the group.

What information do I need to give another individual so they can be added to the group I am in?

  • In order to join an existing group, the individual must have the Framily ID of existing group. Any person who has this information can join the group. An individual may optionally provide a phone number in the group to ensure it?s the correct group to join.
  • Additionally, customers can find their Framily ID number:
    • Logging into their My Sprint account on sprint.com
    • Call Care by dialing *2
  • Go to a Sprint store to sign up for Sprint Framily.

Can I manage my Framily group and remove/add members as I see fit?

  • There is no owner of a group or associated Framily ID. Each member can share the Framily ID and grow the group by bringing new customers to Sprint. A customer may elect to remove themselves from a Framily group; however, others cannot remove members outside of their account from a Framily group.

Can existing Sprint Framily groups merge?

  • Existing Sprint Framily groups are not allowed to merge; however, you can help save money by sharing your Framily ID with new customers to Sprint. New customers on a new account have up to 14 days from account activation to join your Framily ID.

Can an existing account NOT currently on Framily merge with another account on Framily?

  • No, only customers on an account that has a Framily Plan can be added to the group assuming the group has less than 10 lines.

How can I check how many individuals are in the group I am in or if individuals join or leave the group?

  • You can find the number of individuals in your Framily group by logging into your My Sprint account at sprint.com.
  • As an account holder, your account must be set up properly to receive a notification via text or email when an individual is added to or removed from the group you are in. You will also receive a notification when an unsuccessful attempt to add a member is made and the group is already at the maximum number of 10.
  • It's important to set up your account properly to ensure you get notifications. Follow these easy steps to keep your settings up to date:
    1. Visit sprint.com/preferences and sign in to My Sprint.
    2. Click the Account & usage notifications link in the All about me section.
    3. Edit or add your email address under Account notifications.
    4. Select email or text as your preferred notification method under Security & usage notifications. Edit or add your email address or phone number.

Is the Sprint Unlimited Guarantee included in this new plan?

  • Yes, the Unlimited Guarantee is also part of the Sprint Framily plan, therefore, you will maintain the Unlimited Guarantee on the unlimited talk, text and data features as long as you remain a customer in good standing.
  • If you choose the 1GB or 3GB data option for a line, the Sprint Unlimited Guarantee applies only to unlimited talk and text.

What are the Mobile Hotspot options for this plan?

  • Sprint's existing national Mobile Hotspot add-ons are available including the $10/mo. for 1GB on-network data allowance.
  • The mobile hotspot functionality on a phone allows other Wi-Fi enabled devices to connect to the Sprint network. Any on-network data usage driven by these other Wi-Fi enabled devices pulls from your monthly MHS data allowance.

How can I best manage my 1GB or 3GB monthly data allowance on the Framily plan to prevent overage?

  • Data usage alerts are sent to account owners when you reach 75%, 90%, 100% of your on-network usage and in increments of 20% over your usage allowance.
  • It's important to set up your account properly to ensure you receive usage alerts. Follow these easy steps to keep your settings up to date:
    1. Visit sprint.com/preferences and sign in to My Sprint.
    2. Click the Account & usage notifications link in the All about me section.
    3. Edit or add your email address under Account notifications.
    4. Select text as your preferred notification method under Security & usage notifications. Edit or add your phone number.
  • You can also change your data options by visiting sprint.com/mysprint and selecting the $20/mo. per line unlimited data option with annual upgrades and no overage charges.

How can I check my data usage if I do not have unlimited data for smartphones?

  • Dial *4 from your handset.
  • Text usage to 1311.
  • Manage your account online by visiting sprint.com/mysprint.

Is Unlimited GPS Navigation included in the new plan?

  • No.

Are there roaming restrictions on the new plan?

  • Yes. Off-network roaming is limited to (1) voice at 800 minutes or a majority of minutes and (2) data at 100MB or a majority of kilobytes.

Is there a two-year Service Agreement on the Sprint Framily Plan?

  • The Sprint Framily Plan has a month to month minimum service term; however, if a customer moves over to the Sprint Framily Plan from another rate plan, the Minimum Service Term applicable under the prior rate plan will remain in effect until its scheduled expiration.

How do I exercise my Annual Upgrade option?

  • Customers on the Sprint Framily Plan that buy-up to the $20 per month unlimited and annual upgrade are eligible for an annual upgrade once the line meets the following criteria:
    • Unlimited data + annual upgrades buy up is active on the associated line of service at the time the annual upgrade is exercised and has been continuously active for at least 12 months immediately preceding exercise of annual upgrade option
    • At least 12 payments have been made towards current phone installment agreement (if on an installment agreement)
    • Enter into a new installment agreement via Sprint Easy Pay
    • Requires giveback of current installment agreement phone (or authorized replacement)
      • Give back of current phone in good and functional condition will waive the rest of their current installment agreement (see Sprint Giveback Program Terms).

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