Block and report fraudulent text messages

 

Original Post Date: Nov 16, 2013

Sprint provides controls to block text messages from individual numbers so that you can avoid spam or phishing text messages. Sign in to your Sprint account to block text messages.


What is SMS spam?
Spam messages are unsolicited text messages sent to a large number of people typically trying to sell goods or services.

What is phishing?
Phishing text messages are attempt to get you to provide personal information so that the sender of the message can exploit that information. For example, you might receive a message indicating that your debit or credit card has been deactivated due to fraudulent activity and in order to reactivate it, you need to reply with personal information like PIN numbers or account numbers.

How do I block SMS spam?
If you have a Sprint phone or Nextel push-to-talk phone, you can block text messages from specific senders by signing into My Sprint and following the steps below, For Sprint phones only, you can also block messsages from your phone using short code 9999. Here’s how.

How do I block text messages using My Sprint?

  1. Sign in to My Sprint.
  2. Select My Preferences > Limits and permissions > Block texts > Block only these numbers for inbound and outbound text messages
  3. In the Add Number field, the enter phone number, e-mail address, domain name, or short code you would like to block
  4. Click Add Number > Save
  5. Report the spam to Sprint

How do I guard against phishing?

  1. Never reply to a message requesting personal information unless you are sure you know the sender and were expecting the request.
  2. To ensure your safety, you should also change your My Sprint user name and password to protect your account information.
  3. Report phishing to Sprint.

How do I report SMS spam and phishing?
Sprint participates in the 7726 program, a joint mobile effort between AT&T, Verizon, and T-mobile to help eliminate spam by sharing spamming predators among the carriers, which in turn helps build Sprint’s Block List to help stop potential spammers.  If you receive an unsolicited message please forward it to the Spam Reporting Service as noted below.

  1. Forward the message to 7726 (which spells “SPAM” on most phone keypads).  Please don’t edit the message or add any comments.
  2. You’ll receive a reply with instructions about where to send the phone number that sent you the spam/phishing message.

Please Note: If your report concerns child exploitation, use this form to report the incident.

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