Change your account PIN online

 

Original Post Date: Nov 18, 2013

These steps assume that you are the account holder.

Your account PIN helps protect your privacy. We'll only ask for your PIN (or the answer to your security question) when you contact us or visit a Sprint Store.

To change your PIN:

  1. Sign in to My Sprint.
  2. Click the My Preferences tab.
  3. Scroll to the All about my account section.
  4. Click the Update account PIN link.
  5. The Update account PIN and Security Question/Answer screen will open.
  6. Click the Show PIN link to see your existing PIN.
  7. Enter your new PIN in the PIN field. Your new PIN must meet these requirements:
    • Length: 6-10 numeric digits
    • Cannot have consecutive numbers for more than half its length (ex. 123499)
    • Cannot have repeating digits for more than half its length (ex. 222299)
    • Date of birth, Social Security number, and/or Tax ID associated with the account cannot be used
    • Account number and phone number cannot be used
  8. Click the Save button.

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