Learn more about data roaming

 

Original Post Date: Dec 30, 2015

Roaming service is offered as a convenience so you can gain access to data networks in situations when you are temporarily out of reach of the Sprint network. Please note that it is not Sprint's intention to have roaming be the primary source of your coverage.

Devices include a visual indicator of roaming status to let you know that you're roaming. For details, refer to the device's operating instructions or the user guide, available by selecting your device at sprint.com/support.

There are limits to the amount of data you can use while roaming, depending on your plan allowance. Data usage is calculated by the size of the file sent or received. Use our data calculator to estimate your data usage. Use on the Sprint network and Roaming+ networks counts towards your plan allowance; roaming use is determined by use accessed on roaming networks. Not all services are available in all areas, so it's important to know the coverage and service available. You can view Sprint network, Roaming+, and roaming coverage on sprint.com/coverage.

Sprint provides terms and conditions in our Service Plans Guide which is a comprehensive brochure available in all Sprint Stores. Please note that there are specific terms and conditions for roaming and data use. Sprint reserves the right to limit throughput speeds or amount of data transferred and to deny, terminate, modify, disconnect or suspend service if usage exceeds certain data amount limits each month while off-network roaming. For specific details regarding roaming, you can visit sprint.com/termsandconditions.

When you roam with your mobile device, we may notify you at certain intervals. Notifications are delivered to the account holder via the selected notification preference, either email or text. After exceeding limits, Sprint may suspend your access to data roaming until the next billing cycle. The data roaming suspension only limits access to data while roaming; there is no impact to voice or text while roaming and all service while on the Sprint network will remain available. For more information about mobile broadband data roaming usage notifications and controls, click either domestic or international.

From time to time, we contact users who may be frequently roaming or using a lot of data to educate them on what roaming is, how to recognize when roaming is occurring and to help them understand their Sprint terms and conditions for roaming.

If you have additional questions or need assistance, just contact us.

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