Learn more about data roaming

 

Original Post Date: Aug 13, 2014

Roaming service is offered as a convenience so you can gain access to data networks in situations when you are temporarily outside the nationwide Sprint network. Please note that it is not Sprint's intention to have roaming be the primary source of your network coverage.

Not all services are available in all areas, so it's important to know the coverage areas where data is available. You can see what areas are covered by the Sprint network at www.sprint.com/coverage or kiosks in many Sprint Retail Stores.

Your mobile broadband card, USB modem or embedded modem include a visual indicator of roaming status to let you know that you're roaming. For details, refer to your broadband card or modem operating instructions or the user guide, available by selecting your device at www.sprint.com/support.

There are limits to the amount of data you can use while roaming, depending on your plan allowance. Data usage is calculated by the size of the file sent or received. Click here to see the limitations based on available plans and an example of activities you can do within those data limits.

Sprint provides terms and conditions in our Service Plans Guide which is a comprehensive brochure available in all Sprint Stores. Please note that there are specific terms and conditions for roaming and data use for Connection and Phone as Modem plans. For instance, roaming is not available to customers residing outside an area covered by the Nationwide Sprint Network. Sprint also reserves the right to limit throughput speeds or amount of data transferred and to deny, terminate, modify, disconnect or suspend service if usage exceeds certain data amount limits each month while off-network roaming. For specific details regarding roaming, you can visit www.sprint.com/termsandconditions or visit the plans page for terms and conditions specific to your rate plan.

When you roam with your mobile device, we may notify you at certain intervals. Notifications are delivered to the account holder via the selected notification preference, either email or text. After exceeding limits, Sprint may suspend your access to data roaming until the next billing cycle. The data roaming suspension only limits access to data while roaming; there is no impact to voice or text while roaming and all service while on the Sprint network will remain available. For more information about mobile broadband data roaming usage notifications and controls, click either domestic or international.

To prevent roaming, you can change the setting on your mobile broadband card or modem to Sprint which forces your device to search only for the Nationwide Sprint Network. Directions for setting roaming preferences can be found in your user guide, available by selecting your device at www.sprint.com/support.

From time to time, we contact users who may be frequently roaming or using a lot of data to educate them on what roaming is, how to recognize when roaming is occurring and to help them understand their Sprint terms and conditions for roaming.

If you have additional questions or need assistance, just contact us.

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