Bring your existing number to Sprint

 

Original Post Date: Nov 19, 2013

Switching (Porting) your current wireless or landline number to Sprint couldn't be easier. During the checkout process, we gather information in order to complete the transfer. Account information for Sprint is collected first with your old provider's information collected second. You should have the following on hand when processing your transfer request:

  • Name and address
  • Account number from your old service provider
  • Account password from your old service provider (if applicable)
  • Social Security Number (SSN)

Once your information is provided, we submit the transfer request to your old provider for validation. When successful, a time is set for the transfer of your number. If unsuccessful, a Sprint representative will contact you to collect the incomplete information and resubmit for validation. Typical transfers from wireless carriers to Sprint will be completed in 2 to 5 days. Landline transfers usually complete in 5 to 7 days.*

* Please be aware that delivery times may be delayed due to circumstances such as credit authorization, backordered equipment, incomplete payment, insufficient and/or inaccurate information provided when placing the order. You will be contacted by phone or email should such a condition come up while processing your order.

Below are some Frequently Asked Questions (FAQs) about porting your number to Sprint.

Q: Where is Wireless Local Number Portability (WLNP) available?

A: WLNP is generally available in all markets in the United States. If you have a number you'd like to bring to Sprint, use the information here to figure out how to do it.

Q: How will I know if I can bring my number to Sprint?

A: Even though Wireless Local Number Portability (WLNP) has been available nationwide since May 24, 2004, there are other factors that determine whether or not a specific number can be transferred, and WLNP may not be available from all telecommunications' companies. To be transferred, numbers must be in a current Sprint Network coverage area.

If you are a Sprint Business customer and would like to port a toll free (800, 855, 866, 888) number to Sprint, please contact your internal Sprint representative or Account Manager. If you are not a current Sprint Business Customer, please contact our Business Customer Care group at 877-877-8748.

You can also check your number's eligibility.

Q: Do I need to deactivate my old service before I bring my old number to Sprint?

A: No. Your number is only portable if it is active on your old service provider's network. Once your number has been approved for transfer, the old number and account will automatically be deactivated with the old service provider. Note: If you directly contact your old service provider and deactivate your account before or during the porting process, your number will no longer be available to bring to Sprint.

Q: What information will I need to bring my number to Sprint?

A: To expedite the transfer, we request that you have a current bill from your existing carrier to provide us with your customer information, especially the following:

  • Phone number
  • Account number from your old provider
  • Social Security Number (SSN) or Tax ID
  • Billing name and address
  • Account password from your old provider (if applicable)

Q: I am currently a Sprint subscriber. Can I bring my existing home, business or other wireless phone number to my Sprint phone?

A: Yes. You will be able to bring the new number and replace your existing Sprint phone number. You can also bring phone numbers from all pre-paid carriers to Sprint if the carrier allows it.

Note: Pre-paid balances do not transfer from other carriers or from Boost.

Q: Can I bring my Boost Direct Connect number to the Sprint Network?

A: Yes. When you bring your regular Boost phone number, your Boost Direct Connect number will also be transferred.

Q: How will I know when the number I requested to bring to Sprint has been activated?

A: You will know that your number is active on your Sprint phone when the phone from your former carrier is deactivated. You will also receive a text message on your Sprint phone letting you know the activation is complete. For Nextel products, the temporary phone number on your Sprint phone will be replaced by the phone number transferred from the other carrier, simply turn your Sprint phone off and back on again to complete activation.

Q: Will I be able to use voicemail while my request is in progress?

A: We suggest that you wait to set up your voicemail mailbox until after the phone number you have brought to the Sprint Network has been activated. If you set up your voicemail mailbox prior to this, all messages and settings (including your greeting and password) will be lost when the number you have transferred becomes active. For Nextel products, please wait to set up your voicemail mailbox until after the phone number you have brought to the Sprint Network has been activated and your temporary number has been deactivated.

Q: Can I dial emergency numbers, such as 911, while my request is in progress?

A: Sprint strives to ensure that 911 calls are minimally impacted by the WLNP process. However, while 911 calls can be made during the process — subject to the typical limitations of any wireless 911 call — the public safety dispatch center may not receive an accurate telephone number from your handset, should they need to call you back. Therefore, if you need to make an emergency call during the WLNP process, immediately inform the emergency operator of your exact location and your emergency.

Q: If the transfer takes more than one day, will I still be responsible for paying my current provider for services?

A: Yes. You will be responsible for paying all applicable fees to your current provider until the WLNP process has been completed. Additionally, if you are subject to a subscriber agreement, you may be obligated to pay early termination fees to your current provider.

Q: I am moving. Can I take my Sprint phone number with me?

A: If you are moving outside of the Sprint coverage area, you will not be able to take your Sprint phone number with you and activate it as a local phone number.

Q: Will my Boost pre-paid balance be transferred to my new Sprint account?

A: No. Pre-paid balances will not transfer when you bring your number to Sprint. This applies to Boost and all other pre-paid carriers.

Q: Will my Boost phone (handset) support all Sprint products and services?

A: Some Sprint products and services require specific phone features to work, and these phone features may not be available in all Boost handsets. Products and services that may not be available or may not work on a Boost handset include:

  • Second Line Service
  • Group Connect
  • Address Book on My Nextel
  • 3-Way Calling

In addition, Boost handsets are not eligible for Sprint's Service and Repair program. Products and services may require a subscription, activation or a fee in addition to the phone capabilities.

Q: I am a Trading Partner that needs LNP assistance from Sprint. Who can I contact?

A: For LNP assistance, please dial 913-315-0287, and we will be happy to help you.

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