Performing the following steps can help you resolve some of the more common device issues that you may experience with your Motorola Titanium™.

• Check and update phone software
• Power cycle your phone
• Check functionality of applications

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.

Power cycling

By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues and other problems.

To power cycle your phone:
WARNING: For PDAs and smartphones, performing a power cycle may cause the loss of some unsaved data or information. Before removing the battery, we recommend you save any data or information you want to keep.

1. Turn the phone off
2. Remove the battery
3. Reinstall the battery
4. Turn the phone on

Note: It can take several minutes for the phone to restart after removing the battery. It is normal for a white screen and timer icon to display during startup – it is not an indicator that the phone is locked or frozen.

Applications

If you recently downloaded an application and noticed a difference in your Motorola Titanium performance, the new application may be causing the problem. To troubleshoot this:

1. Make sure you are running the most current software version on your phone by following the instructions above
2. Uninstall the new application, power cycle your phone and it should perform as expected. If it does, then you can try to reinstall the application. Note: Downloading multiple applications all at once or one right after another can sometimes cause them to run improperly. Also, make sure you're in Wi-Fi coverage when downloading apps from the Android Market.
3. If you continue to have problems after you reinstall the application, we recommend you uninstall it.
• If the application came from a third-party vendor and not from a Sprint site, contact the application provider to help you work through the problem. Please keep in mind that if the application you downloaded came from a Web site other than sprint.com, it may not be a Sprint-supported application.
• To get support for Android applications downloaded through the Market, visit market.android.com/support
• If you continue to have problems after uninstalling the application, or the application was downloaded from sprint.com, please contact us.